Shipping policy

Thank you for visiting and shopping at Joia Knives. The following terms and conditions constitute our Shipping Policy.

1. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Order processing may take longer during high-volume periods or promotional sales. You will receive a notification once your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days (Note: Delivery delays can occasionally occur due to carrier issues or customs inspections.)

3. Order Tracking

Once your order has shipped, you will receive an email notification from us containing a tracking number you can use to check its status. Please allow up to 24 hours for tracking information to become available.

4. International Shipping

We offer international shipping to select countries.

  • Customs, Duties, and Taxes: Joia Knives is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damaged or Lost Packages

If you receive your order damaged, or if your package is lost in transit, please contact us immediately at joiaknives5592@gmail.com with your order number and photos of the damaged item/packaging so we can assist you.

6. Contact Us

If you have any further questions, please feel free to contact us at:

  • Email: joiaknives5592@gmail.com